Last Updated: November 18, 2025
Look, we get it - privacy policies are usually boring legal stuff nobody reads. But since we're handling your financial data, we figured you'd actually wanna know what we do with it. So here's the straight talk on how we keep your info safe.
Your data is encrypted & secure
We've updated our data retention policies and added more transparency around how we handle cloud-based accounting data. Nothing scary - just keeping things current with Canadian privacy laws.
Alright, so when you're working with us, we're gonna need some info to actually do our job. Here's what we typically collect:
We only collect what's actually needed to provide our services. We're not interested in your favorite pizza topping or whatever - just the stuff that matters for your finances.
We're not selling your data to random companies or anything sketchy like that. Here's exactly what we do with your info:
Process your bookkeeping, prepare financial statements, file your taxes - basically the stuff you're paying us for.
Send you updates, answer questions, remind you about deadlines. Nobody likes CRA penalties.
Meet professional accounting standards and Canadian privacy laws. Boring but necessary.
Analyze trends to give you better advice and optimize our processes. Anonymized data only.
Security's a big deal for us. We're talking about your financial data here - not something we take lightly. Here's what we've got in place:
We work with some other companies to provide our services. Here's who might see your data and why:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Cloud Accounting Platforms | QuickBooks, Xero, etc. | Financial transactions, business info |
| CRA/Government | Tax filing & compliance | Tax returns, business numbers |
| Payment Processors | Handle invoice payments | Billing info, transaction records |
| Email/Communication Tools | Stay in touch with you | Contact details, message content |
| Banking Partners | Verify transactions, reconciliation | Bank statements, account info |
Important: All our third-party partners sign agreements to protect your data and can only use it for the specific purposes we authorize. We're not just handing your info to anyone who asks.
Under Canadian privacy laws (PIPEDA and provincial equivalents), you've got rights over your personal data. Here's what you can do:
Request a copy of all personal data we have about you.
Fix any inaccurate or incomplete information.
Request deletion of your data (with some legal exceptions).
Get your data in a machine-readable format to transfer elsewhere.
Opt out of certain data processing activities.
Stop receiving marketing emails anytime.
To exercise any of these rights, just shoot us an email at contact@frosthalorix.info or give us a call. We'll respond within 30 days as required by law.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. Here's what's happening when you visit our site:
Most browsers let you control cookies through settings. You can block 'em entirely, but some parts of the site might not work as well. Your call though - we're not gonna force it.
We don't keep your data forever - that'd be weird and unnecessary. Here's how long we hold onto different types of info:
| Data Type | Retention Period | Reason |
|---|---|---|
| Tax Records | 7 years | CRA requirement - they can audit going back 6 years |
| Financial Statements | 7 years | Professional standards & potential legal needs |
| Payroll Records | 7 years | Employment law requirements |
| Communication Records | 3 years | Reference for ongoing client relationships |
| Website Analytics | 26 months | Google Analytics default, good for trend analysis |
| Marketing Data | Until you unsubscribe | Ongoing consent-based communication |
Once the retention period is up, we securely delete or anonymize the data. If you close your account, we'll delete what we can right away but some stuff has to stick around for legal reasons.
If you've got questions about this privacy policy or how we handle your data, we're here to help. Seriously - don't hesitate to reach out.
1250 Homer Street, Suite 400
Vancouver, BC V6B 1C5
Control how we use your data for non-essential purposes. These settings don't affect core accounting services - those require certain data processing to function.